Refund policy

Returns:

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges.

We encourage you to read product descriptions carefully before purchasing. If you have any questions prior to ordering, we are always here to help.

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Damaged or Incorrect Orders:

We take great care in packaging every Auri order.
However, if your item arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.

Email: ???
Include your order number and clear images of the item.

We will review your request and arrange a suitable resolution where applicable.

Additional Information:

Auri products are made using natural ingredients. Variations in colour, texture, and scent may occur, this is part of their beauty and uniqueness.